::Shebytches::

Again, customer service has failed for me, but at this particular place it has happened more than once. Living in Rexdale means a limited variety of luxurious restaurants.
Let’s see here… of course, there are fast-food restaurants like Burger King, McDonald’s and Harvey’s in walking distance from my condo, but I don’t eat that crap. Plus! On this occasion, I wouldn’t want to be taken to one of these fried junk eateries.

So, we walked in around 7:30ish. And like the sign said, "Please wait to be seated", we waited. Seeing how there are two entrances to the restaurant, I decided to poke my head around the corner to look for the hostess. She saw me, but ignored us. Disregarding the fact of this, my b/f and I walked down to the bar to take a seat.

The hostess walked up to us, "Would you like to be seated?" We are already sitting you idiot, but yes, away from the bar would be better, I thought.

We followed her up to a more private location away from the screaming children and tired parents coming in from the Fantasy Fair.

Sitting down, menu less… we waited for a server. And waited and waited. I was getting frustrated. However, my b/f and I have both been in the restaurant industry, so I’d like to believe we are more forgiving than most customers.

When she arrived with are menus, it didn’t take long for us to decide on our drinks. Okay, getting drinks shouldn’t take one long to retrieve and when she came back, she forgot mine. "Oh, smoothies take a bit longer to make." Are you kidding me?

Then, we ordered escargot for our appetizer. Upon arrival, we requested side plates. "No problem," she said. But, there must have been a problem because the waitress kept walking by us. When, she saw us looking at her, she disappeared again and came back empty handed. Two plates took ten minutes to get to us and it was the manager, who had noticed that we were waiting and asked if we needed anything, that brought them, not our server.

Is it really that hard to ask for good service when you go out to eat? That’s why people go out right? I mean, would it have been easier for the staff, if we went in the back and helped ourselves to our meal.

This wasn’t the worst service experience I’ve had at this restaurant, but I have added it to the list of many. I won’t be returning.

~The Journals of D…

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